Return & Exchange Policy

At Terziademaltun, customer satisfaction is our priority. The terms and conditions regarding returns and exchanges are outlined below.

Return & Exchange Period

Return and exchange requests must be submitted within 15 (fifteen) days from the date your order is delivered.

Return Conditions

To be eligible for a return, the product must be:

• Unused,

• With all original tags and barcode attached,

• Unaltered (no tailoring or modifications),

• In its original packaging and in resalable condition.

In order for your return request to be processed, please write the reason for your return in the designated blank section at the bottom of your invoice/delivery note.

Return Shipping

Return shipments must be sent only via Yurtiçi Kargo. When sending your return, please provide the following customer account number to the shipping representative:

Yurtiçi Kargo Customer No: 1241192531

All return shipments must be sent freight collect. Returns sent through other courier companies or shipments requiring shipping charges to be paid by Terziademaltun will not be accepted.

If required, you may be asked to provide the 12-digit shipment tracking number after dispatch. Therefore, please keep this number for your records.

Exchange Conditions

Products purchased online are eligible for exchange.

Exchange requests must be sent to us within 15 (fifteen) days from the delivery date.

Products can be shipped to us free of charge using the Yurtiçi Kargo Customer Number (1241192531).

Once the product has been received:

• Our customer service team will contact you using the contact information provided on the invoice attached to the shipment.

• Exchanges are processed based on current stock availability.

• Products are not reserved prior to the exchange process.

• Once the exchange has been completed, the replacement product will be shipped to the customer freight collect, and the shipping cost will be borne by the customer.

Damaged Deliveries

If the package appears damaged, crushed, torn, or opened at the time of delivery, do not accept the shipment.

A Damage Assessment Report must be prepared together with the courier representative.

Terziademaltun accepts no responsibility for damage claims if a visibly damaged package is accepted without an official damage report.

International Orders

Due to customs regulations, returns and exchanges are not available for international orders.

General Provisions

Returns and exchanges will not be accepted for products that are not suitable for resale, including products that have been used, altered, or damaged.

Terziademaltun reserves the right to inspect and evaluate all return and exchange requests whenever deemed necessary.