1. When will my order be delivered?
Your order will be shipped within 2–3 business days after your payment is confirmed. You can track your order from the “My Orders” section in your account.
2. Which shipping company do you use?
All orders are delivered to your address via Yurtiçi Kargo.
3. If I am not available at the delivery address, can someone else receive my order?
All shipments are delivered to the specified address and recipient. If the recipient is not available, the package may be delivered to a relative upon verification of their ID. You may also collect your package from the courier branch.
4. What if there is no courier service in my area?
We deliver to all locations across Türkiye. If there is no courier branch in your area, delivery is made on specific days through mobile service routes.
5. My order arrived damaged. What should I do?
If you notice any damage after delivery, you should immediately contact the courier branch and request a “Damage Assessment Report.” If the courier cannot assist you, please inform us as soon as possible.
Once you send the damaged product to www.terziademaltun.com along with the report, your exchange or refund process will be completed quickly and you will be informed accordingly.
6. Can you resend my invoice?
You can request your invoice by sending us a message via the Contact section or by calling our customer service at +90 (212) 690 02 02.
7. How can I track my shipment after it has been dispatched?
Once your order is shipped, we will notify you via email. You can also check the latest status of your shipment from the “My Account” section on our website.
8. I received a defective product. What should I do?
If you send the product back within the return period, it will be inspected. If the item is in stock, it will be replaced. If not, a refund will be issued.
9. Are deliveries made on public holidays?
Our courier company does not deliver on public holidays.
10. Why is the invoice sent on the package?
By law, the invoice must be attached to the package.
11. Are product prices inclusive of VAT?
Yes, all product prices include VAT.